Refunds and returns policy

Delivery

Right of withdrawal and return within 14 days

Article 10 of our T&Cs

Right of withdrawal and return

Article 10.1 Principle of the withdrawal period:

The Customer has a period of fourteen (14) clear days from Delivery to exercise his right of withdrawal, without having to justify reasons or pay penalties, with the exception, where applicable, of feedback.

Saturdays, Sundays, public holidays or non-working days are included in the count of the withdrawal period. When this expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the next working day.

Article 10.2 Modalities for exercising the right of withdrawal:

The Product(s) subject to the right of withdrawal must be returned:

in their original carton(s) and/or manufacturer's packaging(s);

by using the "Return slip" form accompanying the Product delivered or by attaching to a letter indicating, for example, as the reason for the return "In accordance with my right of withdrawal, I no longer wish to buy the item(s) that I had ordered" without justifying other reasons. However, the indication of a reason for return makes it possible to improve its quality of service

using the personalized return label on request

and by attaching the billing information (Name, order number, etc.).

The Product(s) subject to the right of withdrawal must be returned to the address indicated on the return form or to any person who will be designated on the Sites or by the Customer Service of the “lecoindesecolos” site. The Product(s) subject to the right of withdrawal may also be returned to all “lecoindesecolos” stores located in metropolitan France.

Services ancillary to the main purchase contract cannot be subject to the right of withdrawal (example: gift wrap).

Article 10.3 Refund:

10.3.1. General rules for reimbursement in the event of withdrawal:

Reimbursement of the Customer can only take place if all of the above conditions are met. The refund will take place within 14 days from the date on which the right of withdrawal will have been validly notified by the Customer of "lecoindesecolos" and will be made by the means of payment used by the Customer during the initial transaction. It will include the reimbursement of all sums paid including delivery costs (in proportion to the number of products returned), excluding return costs which remain the sole responsibility of the Customer.

10.3.2. Special rules for reimbursement in the event of withdrawal:

Promotional codes and terms of use of the right of withdrawal In the event that a Customer has paid for his order with a Promotional Code entitling him to a reduction and exercises his right of withdrawal under the conditions provided for herein, said code will be then deactivated and cannot be reused later. The Customer will then be reimbursed for all sums paid, including delivery costs (prorated to the number of products returned), excluding return costs, which remain the sole responsibility of the Customer, and the cash value of the Promotional Code.

The refund will be made by the same means of payment as the one used when ordering.

Any fraudulent use of a Promotional Code, in contravention of the conditions set out in these GCS, may result in the cancellation of the order without this being the subject of any dispute.

Article 10.4 Exclusions:

Customers, if they are not consumers (examples: professional buyers or legal persons), do not benefit from any withdrawal period, the validation of their order being worth order and firm, definitive and irrevocable purchase.

In addition, in accordance with the provisions of Articles L 121-20-2 and L 121-20-4 of the Consumer Code, certain orders may not benefit from the right of withdrawal, unless the Parties have expressly agreed otherwise.

parcel return picture

4.1. MODE OF TRANSPORT

Note that the non-priority shipment by La Poste does not allow tracking (no tracking number to follow the delivery on the Internet) and does not include any insurance. Therefore, if you choose this method of delivery, you do so at your own risk. There will be no refund, replacement or credit if the order is not received.

6.2. RETURN TERMS

You have a period of 14 days from receipt of your package to notify monchienchat.fr of your wish to return the product to us, by e-mail to info@monchienchat.fr We will then issue you a return agreement number. From the date of the return request, you have 15 days to return the product to us.

After having received and accepted your package, we will proceed within 30 days to the reimbursement of all the sums paid, with the exception of the return costs, which remain your responsibility.

When returning, we recommend that you over-pack the original packaging of your products, because we can only take back products returned in their entirety, with their original packaging, the whole must be intact and in good condition. .

The refund or exchange assumes that you have not damaged the product, or that you have not returned it incomplete.

The refund or exchange also assumes that you have not used the product.

7.1. RIGHT TO RETRACT

You have the legal period of 14 clear days to return, at your expense, the products that do not suit you. This period runs from the day after receipt of the product. If you have benefited from free postage when sending your products, you must pay the said postage. They will then be deducted from your refund.

When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.

This period expired, you no longer have this right of withdrawal.

7.2. EXERCISE OF THE RIGHT OF WITHDRAWAL

In order to ensure the proper management of returns, we invite you to send us a request by email or by post, to the contact details specified in article 1.1 hereof. A return number will then be assigned to you. In the event of the exercise of the right of withdrawal, you can request either the reimbursement of the sums collected, or an exchange of an amount equivalent to the sums paid or, if necessary, with a bank supplement, in accordance with the legal provisions in force. vigor. This right of withdrawal is exercised without penalty. However, the return costs remain your responsibility.

In the event of exercise of the right of withdrawal, we will make every effort to reimburse you within 15 days of receipt of the return.

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