Preparation, shipping, delivery: where is my package?

Dear customers of MonChienChat.fr all our delivery are free

there are 4 steps

We wanted to take a moment to walk you through the different steps of our online ordering process so you know what to expect when shopping on our website.

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1-Order validation step: The first step is to validate your order. We verify all the information provided during the order, such as the delivery address, the quantity of products ordered and the method of payment chosen. If we need more information to process your order, we will contact you directly.

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2- Order preparation stage: Once we have validated your order, we move on to the preparation stage. This step consists of collecting the products you have ordered from our warehouse. We ensure that all products are in stock and the order is complete before proceeding to the next step.

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3-Step of shipment: Once your order is ready to ship, we prepare it for shipment. We pack the products carefully and send them to the delivery address you provided when ordering. We use reliable carriers to ensure fast and secure delivery.

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4-Delivery stage: Finally, we come to the delivery stage. You will receive your order at the address you provided when ordering. We will also send you a confirmation email to let you know that your order has been successfully delivered.

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We hope this explanation of the different steps in our online ordering process has helped you understand how we work to provide you with the best possible service. If you have any questions or concerns, please don't hesitate to contact us anytime.

To summarize :

What are the delivery times for packages?

Here are our delivery times (on average):

Once your order has been validated ✅: 1 to 3 days to prepare your order it is generally dispatched within 48 hours As soon as your order is validated, it will be prepared and packaged with the greatest care and delivered to one of our carriers, depending on the weight of your package and your geographical location. 

Delivery ???? of your order is 8 10 days in (working) Throughout the ???? Monde.

In order to track your package, you will receive notification emails.

A tracking number is sent for each order to the customer within 24 to 48 hours to track electronically.

Thank you for your trust and loyalty to MonChienChat.fr!

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